Terms of service

1. About Us

Welcome to Botanica (operated by Aisisree, trading as "Botanica"). By accessing or using our website at aisisree.com (the "Site") and purchasing any of our products, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

Botanica is a UK-based hair care brand specialising in clinically backed hair growth solutions. Our registered address is Suite 302, 4 Station Square, Cambridge, CB1 2GE, United Kingdom. For enquiries, please contact us at support@ouyaluo.com.

2. Eligibility

You must be at least 18 years of age to make a purchase from our Site. By placing an order, you confirm that you are of legal age and that the information you provide is accurate and complete.

3. Products and Descriptions

We make every effort to display our products as accurately as possible. However, colours and appearances may vary slightly depending on your device. Product descriptions, including ingredient lists and concentrations (e.g., 5% Minoxidil, Biotin Complex), are provided for informational purposes and do not constitute medical advice.

Our products are cosmetic hair care products. They are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition affecting your scalp or hair, please consult a healthcare professional before use.

4. Pricing and Payment

All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change our prices at any time without prior notice, but any changes will not affect orders that have already been confirmed.

Payment is processed securely at checkout through our third-party payment providers. We accept major credit and debit cards, PayPal, and Klarna.

5. Orders and Acceptance

Placing an order through our Site constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is only confirmed once you receive an order confirmation email from us.

If we are unable to fulfil your order for any reason (e.g., stock unavailability, pricing errors), we will notify you promptly and issue a full refund.

6. Shipping and Delivery

We offer free UK Next Day Delivery on orders over £30. For full details on shipping methods, estimated delivery times, and international shipping, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery. For full details, please refer to our Refund Policy.

8. Intellectual Property

All content on the Site — including but not limited to text, images, logos, the "Botanica" brand name, product names, graphics, and design elements — is the property of Aisisree or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. User Conduct

When using the Site, you agree not to:

Use the Site for any unlawful purpose or in violation of these Terms.
Attempt to gain unauthorised access to any part of the Site or its systems.
Submit false, misleading, or fraudulent information.
Interfere with the proper functioning of the Site.

10. Limitation of Liability

To the fullest extent permitted by law, Botanica shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable UK legislation.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Your continued use of the Site after any changes constitutes acceptance of the new Terms.